E-services for citizens at local and regional level in EaP countries

Publications

29 Jun 2023

External Publications

Agnieszka Kulesa

Delia Agostinelli

Download publication

Agnieszka Kulesa

Economist
Agnieszka Kulesa has been working at CASE since 2018. She specialises in the labour market, international labour migration, and migration policies within and outside the European Union.

Articles from this author:
- The Just Energy Transition from the Perspective of Cities and Regions – the experience of Poland and other European Union countries
- A review of sustainable leadership practices
  This Good Practice Review is a part of the “EmpowerHer: Female Leadership for Sustainable Development” project funded by the Nordic Council of Ministers. The project aims to promote and introduce good Nordic practices related to sustainable development and education for sustainable development in the Baltic countries.
- Rural areas and the geography of discontent
  This study applies a rural-urban lens to the outcomes of recent national and subnational elections of European Union (EU) Member States, with the aim of analysing Eurosceptic (anti-EU values) voting patterns and identifying possible explanations for voter discontent in rural areas. Findings show high Eurosceptic voting in many rural areas across the EU. At … <a href="https://case.dev10.pro/publications/e-services-for-citizens-at-local-and-regional-level-in-eap-countries/">Continued</a>
Author’s articles
Delia Agostinelli

Economist
Delia Agostinelli is a Junior Economist at CASE. Graduated cum laude in Economics and Economic Policy at the University of Bologna with a thesis entitled “Impact of skilled migration on human capital formation and growth performance of source countries“. At CASE, Delia is involved in projects related to green economy, energy policies as well as … <a href="https://case.dev10.pro/publications/e-services-for-citizens-at-local-and-regional-level-in-eap-countries/">Continued</a>

Articles from this author:
- How to eradicate skills poverty among the most vulnerable?
- Making the EESC the facilitator and guarantor of participatory democracy activities
  This study looks at the Conference on the Future of Europe’s (CoFoE) proposals on European democracy and the role of the European Economic and Social Committee (EESC). It explores different options for institutional reform of the EESC to best serve its purpose and increase citizens’ participation. To do this, the study examines different forms of … <a href="https://case.dev10.pro/publications/e-services-for-citizens-at-local-and-regional-level-in-eap-countries/">Continued</a>
- Addressing the challenges of the smart, sustainable and inclusive growth in national Recovery and Resilience Plans: a preliminary assessment
  This briefing paper provides an initial analysis of selected measures proposed by Germany, France, Italy and Poland in their respective Recovery and Resilience Plans (RRPs), and focuses on the areas of competitiveness, business environment /entrepreneurship, and (re)industrialisation. As the analysis has shown, targets and milestones set for the majority of the analysed measures seem to … <a href="https://case.dev10.pro/publications/e-services-for-citizens-at-local-and-regional-level-in-eap-countries/">Continued</a>
Author’s articles

This study was prepared as part of a project on E-services for citizens at local and regional level in EaP countries commissioned by the European Committee of the Regions (CoR) under the specific contract No CDR.17081 implementing multiple framework contract for studies in the field of external relations No CDR/2022/B3/1/1-CIVEX-RELEX.

The aim of the study was to provide basic facts and figures, background information, and a preliminary analysis on the electronic (digital) administrative and information services that the local and regional authorities in Eastern Partnership (EaP) countries provide to citizens, with a comparison to similar services provided in selected EU Member States and Western Balkan countries. In line with the agreement with the CoR, the study covers Armenia, Azerbaijan, Georgia and the Republic of Moldova on the side of the EaP states, and Poland and Estonia on the side of the EU, as well as Montenegro. Due to the Russian invasion of Ukraine that commenced on 24 February 2022, and the fact that Ukraine was in a state of war during the period of writing this study, only some specific, salient examples from this country are included herein.

The timeframe of the study is 2019–2022. In this context, the study also turns attention where possible to the temporal dimension of the provision of services, identifying where a particular kind of e-service was introduced, or significantly expanded or improved, following the outbreak of the COVID-19 pandemic.

The study is based on desk research and was informed by insights from interviews with practitioners possessing hands-on knowledge on providing e-services in Georgia and Moldova, as well as from information request forms delivered by stakeholders from Azerbaijan and Montenegro. Stakeholders from Armenia delivered a brief information note.

This study supports and provides input for the CORLEAP rapporteur’s work on the report “E-services for citizens – what good came out of the COVID pandemic?” to be adopted at the CORLEAP Annual meeting on 7 September 2023 in Batumi, Georgia.

Related publications

No results

E-services for citizens at local and regional level in EaP countries

Agnieszka Kulesa

Articles from this author:

Delia Agostinelli

Articles from this author:

Related publications

Thanks for joining us!

Join the community of informed readers. Subscribe to our newsletter.